Peppers and Pollywogs' Card Central
Frequently Asked Questions

What is Peppers and Pollywogs' Card Central?

Card Central is a Peppers and Pollywogs' service for you to customize and buy cards.

How does Card Central Work?

You can select and customize a card for your special occasion in 4 steps:

1. Select a card you wish to customize.
2. Customize by entering information in the relevant sections and preview your card.
3. Purchase your card using Google Checkout.
4. Print your card on one of the many paper formats available to print on. You can find detailed printing instructions here.

What can I expect from this service?

You can expect to quickly and easily customize and print professionally-designed cards for your special occasion.

I ordered a flat rate printable card but my order status shows as "not yet shipped"?

No, you didn't make a mistake ordering! This message is shown when your account is going through a review by Google and takes an hour at most. You will receive an email once your card is ready.

Who are the graphic artists?

We carefully select graphics artists who create unique designs. Click on the "zoom" icon to see who the card was designed by.  

I know a graphic artist who may be interested in designing cards, what should I do?

Refer them to our Card Designers Page. We request all designers interested in selling cards through Card Central to provide us with their contact information and card samples. We will contact them if we determine that they are a good fit for our customers.

Why are their character and line limits on the customization page?

Character and line limits are placed by graphic designers who designed the cards. These limits are placed because the designers have determined that additional letters or lines in that location will not be visually aesthetic. 

Can cards be customized in different languages?

You may be able to customize some cards in different languages. Please click on cards that you like and see if they can be customized.  

What is the cost?

Costs are listed when you select the card.  

How many cards do I get when I place an order?

For each customized design you purchase, you can print as many cards as you want for one price.  

Do you offer any cards other than kids' invitations?

Peppers and Pollywogs is focused on kids' parties, but some of our cards may be used for other occasions as well. We will continue to add additional cards to our website. Please check back regularly or subscribe to our newsletter.  

Is there any difference printing from a PC or a MAC?

You can create and print cards on a Macintosh or a PC. You should have Adobe Acrobat Reader installed to be able to print.

What is Google Checkout?

Google Checkout is a payment service operated by Google Inc. More information about Google Checkout is available at http://checkout.google.com

Can I pay Peppers and Pollywogs directly without using Google Checkout?

At this time, we accept Google Checkout as our sole method of payment. However, Google Checkout accepts all major credit cards.

My credit card was charged, but I didn't receive my card.

Peppers and Pollywogs never charges a credit card before fulfilling an order. If you haven't received an email from us with a link to your card, you may access your card by selecting the 'My Cards' link on the Cards page.

You will need your Google Order number and billing zip-code to access the card. You can access your Google order number at https://checkout.google.com

How can I access a card that I previously ordered?

You can access your card by using the link you received through your email or by clicking here. You may also access your card by selecting the 'My Cards' link on the Cards page.

You will need your Google Order number and billing zip-code to access the card. You can access your Google order number at https://checkout.google.com/  

What can I do if I am not satisfied?

We do not offer refunds or exchanges on cards that you order. If you are concerned about the quality of the card, please try printing out a sample before purchasing. We always look for feedback regarding how to improve our product. You can email us at info (at) pepperspollywogs (dot) com.  

Can I get a refund?

We do not offer refunds or exchanges.

Can I provide customer feedback?

We are eager to hear how we can provide better services. Please email us at mailto:pepperspollywogs.com:info with customer feedback.